Automating Processes with AI

Overview

Improve processes. Keep people in charge.

Using AI successfully isn't just about automating tasks. It's about understanding how a process works, deciding where AI adds genuine value and putting the right checks in place before anything goes live. Our Automating Processes with AI course helps you evaluate, design and improve business processes using AI, automation, assistants and agents. You'll learn how to build workflows that are reliable, measurable and grounded in approved information, while maintaining the oversight, accountability and controls needed to keep them running safely over time.

What you'll learn

Build practical skills to bring generative AI into the processes you support, whatever your role.

Learn how to:

• Identify where AI, automation and human judgement belong in a process

• Build and monitor reliable AI workflows using approved information and clear success criteria

• Design AI assistants and agents that add value to real business processes

• Manage multi-agent workflows with appropriate controls, oversight and accountability

Who's it for?

The course is ideal if you already use AI for day-to-day work while using your own judgement and want to take the next step by connecting tasks into workflows. Typical roles include process owners, domain experts, operations and service leads, analysts, product managers and others looking to apply AI, automation and agents to a process or repeatable tasks.